Our Return Policy
Defective merchandise due to faulty material and/or workmanship is returnable for full replacement or credit per the following procedure:
Customer must call Kenstan customer service with customer name/address, date of purchase, and Purchase Order number to request a Return Authorization number. Credit or replacement will be made at the option of Kenstan Lock depending on the reason for the return. Locks made with special or modified parts and/or locks made with non-standard or out–of–production obsolete parts are not returnable unless specific arrangements have been made to accept the specific locks. Locks incorrectly ordered by the customer may be accepted for return at Kenstan’s discretion subject to a 50% handling charge. Return merchandise damaged in transit due to inadequate return packaging will not be accepted.
Every effort will be made to fill the orders within the time promised. Kenstan Lock does not assume responsibility for any damages growing out of, or owing to, any delays in delivery. Unless specifically prohibited, partial shipments against an order may be made.